The Network Administrator keeps the organization’s enterprise infrastructure running smoothly, which includes networking, telecom, and endpoints across every location while layering in AI-driven analytics and hardened security to boost uptime and protect PHI. Partnering with IS leadership, the role shapes hardware/software standards, architects zero-trust defenses, and guides vendor integrations, compliance efforts, and quality-improvement initiatives. Day-to-day, you’ll triage Help Desk tickets, use AI diagnostics to squash threats fast, roll out updates, onboard users, and document crystal-clear workflows that empower staff and streamline audits. From virtual machines to IPT call centers, you’ll design, monitor, and optimize all connectivity, ensuring HIPAA-ready performance in a dynamic, patient-centric environment.

• Deliver front-line technical support by prioritizing tickets, resolving desktop and application issues, and coordinating escalations with the IS Help Desk.  
• Build, configure, Install, maintain and optimize enterprise IS infrastructure equipment which includes network hardware, servers, cellular devices, office hardware/software and peripheral equipment for maximum uptime and performance.  
• Perform routine patches, upgrades, and backups to safeguard data integrity and system stability.  
• Partner with IS leadership to plan and coordinate software development, production, risk management, compliance, and quality-improvement initiatives.  
• Deploy, and monitor layered security controls—firewalls, access management, encryption, and cloud safeguards—to meet HIPAA and other regulatory mandates.  
• Proactively search for vulnerabilities, respond to real-time cybersecurity threats, conduct audits, and deliver user training on security best practices.  
• Implement, and administer telecommunications systems (IPT, call centers, LAN/WAN, wireless) fully integrated with EMR and telehealth platforms.  
• Continuously monitor and fine-tune telecom and emergency communication infrastructures to ensure reliable, secure clinical connectivity.  
• Document workflows to include AI, security, infrastructure and processes to empower stakeholders with clear, consistent, and actionable guidance.
• Members of the IS Team rotate on-call duties to provide continuous 24/7 support.
• Any additional responsibilities assigned by management.

• Associate’s in CS/IT preferred (Bachelor’s a plus) and 2–5 years enterprise networking or equivalent work experience. 

• 3+ years hands-on experience supporting enterprise networks and telecom infrastructure.  

• You will be required to take a networking test as part of the job interview to evaluate your technical knowledge.

• Strong command of L2/L3 protocols, VoIP, and hardware/software troubleshooting across AI-integrated environments.  

• Skilled in identifying vulnerabilities, deploying firewalls/IDS, and upholding HIPAA-class data privacy.

• Experience with Active Directory, cloud networking (Azure), automation scripts (PowerShell), and AI monitoring or analytics tools.  

• Adept at workflow documentation, user training, and coordinated software patching to maintain uptime and compliance.  

• Excellent cross-functional communication for vendor management, project coordination, and rapid incident resolution.  

• Ability to work on multiple priorities effectively; develop and execute short-term plans and prioritize conflicting demands.

• Strong written and verbal communications skills as well as interpersonal and organizational skills to effectively interact with users, technical staff, vendors and management.

• Ability to physically move electronic equipment including PCs, Monitors and printers.

• Ability to maintain confidentiality.

• Works independently with minimal supervision.

The above statements are intended to describe the functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list.

We believe that work-life balance is critical to fulfilling our values of excellence and service. That’s why we offer flexible scheduling, competitive compensation, bonuses and discounts for you and your family. In addition to health, vision and dental insurance; a few of the benefits available at HCH include:

• Continuing education scholarships

• Generous paid days off (PDO) - with the option to rollover unused hours each year

• Employer funded pension